What steps can be taken to resolve the 'application error' issue in Midas Civil when it crashes?

The error you got is about your window system. If you google "comctl32.dll", you can easily check why it happened.

All MIDAS software is fully compatible with all windows system. 

For your reference, I enclosed the troubleshooting guide, you can check and follow one by one.

Two cases we have

1. Crash when you open the software --> Windows update and C++ redistributable package

2. Crash when you open the model file or open the new project --> Graphic card driver update.

Since you have an issue when you open the software, I strongly recommend you to check the redistributable package, windows updates.

And the exception code is about "Access violation".