RE: Design+ - Installation Problem

Question:

Hi

I was loading the program in a new laptop, however, I just cannot get the program activated. I was told to run as administer first, when the program opens, I always encounter error msg " midas Design + Main Application has stopped working". What is the problem? Can you help 

Answer:
Hello,

It would be the text size problem. Please refer to the Knowledge base > FAQ for midas Design+.

Thank you.
Best regards,
Jihong Hwang

Sorry, no file attached. The 2 files cannot be opened

Is your link anything wrong, unable to connect!

Hello,

You can find those files in MIDAS Customer online Support website in FAQ for midas Desgin+ category.
http://globalsupport.midasuser.com/helpdesk/KB
Thank you.

Best regards,
Jihong Hwang

No answer at all!

Hello,


The "midas Design + Main Application has stopped working" error message often appears when the window font size is not set to 100%.
If you get the same error message after changing the font size, please let us know.


I am not sure if you are working under window 10 or 7 so I have sent you the link yesterday that you can refer to. Please confirm your text settings by referring to FAQ for midas D+. The link is as following.
Window 7: http://globalsupport.midasuser.com/helpdesk/KB/View/10356541-window--the-program-is-abnormally-terminated-once-it-is-executed
Window 10: http://globalsupport.midasuser.com/helpdesk/KB/View/10356598-window--the-program-is-abnormally-terminated-once-it-is-executed

If you find further questions feel free to let us know.
Thank you.

Best regards,
Jihong Hwang

ok thanks
Creation date: 7/25/2018 5:01 AM (dklee@midasit.com)      Updated: 7/25/2018 2:31 PM (dklee@midasit.com)
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