Unable to use Report Generator

Question:

Dear Sir,

I am unable to generate my report with midas gen.
When I click on Tools > Generator > New Document , I will get the error message (as attached). 

Thanks & Regards 



Answer:

Hello,

Please try the three methods below.
- Windows Update
- Confirm that word direct execution is possible
- Gen run as administrator and confirm

If not, please please contact us with the version of MS Word installed.
Thank you.

Best regards,

Dear JiHong Hwang,

I have tried Windows Update and the problem is resolved.  Thanks for your help.

Regards
Minxin
Creation date: 10/23/2018 11:03 PM (JiHong Hwang)      Updated: 10/24/2018 8:35 AM (JiHong Hwang)
Files   
DataImage1.png
Error msg.jpg